Strategic Quality Management and Customer Satisfaction

At Riordan Manufacturing, there is a great emphasis on principal(prenominal)taining a long-term relationship with their customer. With that in mind, Riordan has created and sustained taut tint control systems to guarantee customer satisfaction with their products. In this paper, how caliber is linked to Riordan?s strategic plan and strategic objectives leave behind be discussed, followed by a blow-by-blow analysis of a process procession plan that Riordan shortly uses. Once that is c everyplaceed, A few examples of the tools and techniques that Riordan uses to measure type and customer satisfaction will be bearinged over. Also, a drawing look at who has the supreme responsibility for quality self-confidence with Riordan will be discussed. Lastly, this paper will take an in-depth look into the extent to which the shapings process improvement plan is related to the organization?s strategic plan. How flavour Relates to Riordan?s Strategic ObjectivesQuality is the main focus of Riordan Manufacturing?s strategic objectives. This can be seen in Riordan?s strategic initiatives which include, reduce carrier costs and steering wheel times, implementing programs and processes for Six Sigma training, and developing plans to entertain the delivery requirements of customers in split of the United States that have noisome winter conditions.

Riordan similarly employs a post switch examine process which ?consists of activities performed by a project team at the end of the projects life cycle to gather information on what worked well and what did not? (Apollo Group, 2005). This round off process makes it possible for approaching projects to benefit! from the information gathered. Projects with a life span of over a year go through post descriptor reviews, enabling information to be documented while it is restrained easy to recall. The company also has measures in place to gauge the effectiveness of their post project reviews. Their ?lessons learned updates? reflects the amount of... If you privation to get a abounding essay, order it on our website: BestEssayCheap.com

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